Third Party Sub-Processors
Below is a list of material third-party service providers ("sub-processors") we engage to process personal data on our behalf. We have entered into data processing agreements with all listed sub-processors in compliance with the General Data Protection Regulation (GDPR). We have excluded telecommunications carriers from our subprocessor list. Although they handle calls that may involve personal data, they process this data in their capacity as independent data controllers under telecommunications law, not as processors acting on our behalf.
Sub-Processor Name | Purpose of Processing | Types of Data Processed | Data Processing Agreement in Place |
Zendesk | Customer support platform | Name, email, communication data | ✔️ |
Google Workspace | Mail / Cloud storage | Name, email, communication data, documents | ✔️ |
Clickup | ERP / Project Management | Name, email, communication data, documents | ✔️ |
Colt | Administrative tasks surrounding number portings for Belgium, Denmark, France, Luxembourg, Switzerland and Sweden | Name, telephonenumber(s), address, CDRs | ✔️ |
Bandwidth | Administrative tasks surrounding number portings for international and special numbers | Name, telephonenumber(s), address, CDRs | ✔️ |
Nexxtra | Administrative tasks surrounding order management and delivery for customers from Kwebbl Deutschland | Name, email, communication data, telephonenumber(s), CDRs | ✔️ |
Salesdock | Sales enablement / proposal tool | Name, email, phone number, communication history | ✔️ |
Red Cactus | VoIP / CRM API Integrator | Name, phone number, call logs | ✔️ |
CloudCTI | VoIP / CRM API Integrator | Name, phone number, call logs | ✔️ |
Cataleya | MS Teams – VoIP Connector | Name, phone number, call metadata, IP address | ✔️ |
Call2Teams | MS Teams – VoIP Connector | Name, phone number, call metadata, IP address | ✔️ |